Location: 1710 Centre Street NE, #201, Calgary, AB (1 block south of Safeway). Free onsite & street parking available.

1) General Service Policy

• Our therapists are licensed Registered Massage Therapists (RMTs) who are committed to providing a quiet, therapeutic experience at every visit.

• To respect each client’s privacy and modesty, all treatments are performed with professional draping at all times.

• Therapeutic massage is strictly non-sexual. Any sexual comments, requests, or advances will result in the immediate termination of the session, full charges applied, and potential permanent ban from the clinic. Where appropriate, we may notify authorities and relevant professional bodies.

• Please arrive scent-light and turn devices to silent.

• For your safety, disclose all relevant health information on your intake form and update us about changes before treatment. Some services (e.g., deep tissue, cupping/Hijama) can leave temporary marks or soreness—your therapist will review consent and aftercare.

2) Reservations, Changes & Cancellations

We understand life happens. To keep our schedule fair for everyone and compensate your RMT’s reserved time:

• Minimum notice: Please provide at least 24 hours’ notice to reschedule or cancel.

• Late cancellations (<24h): Charged the full appointment fee.

• No-shows: Charged the full appointment fee.

• Late arrivals: Your session may be shortened to respect the next client’s time. Full payment for the originally booked time is still required.

• How to cancel/reschedule: Use your JaneApp client portal link or call/text our front desk during business hours.

• Illness policy: If you are unwell (fever, contagious illness), please contact us as early as possible. We may need to defer treatment for safety reasons.

Note: A valid credit card may be required to hold bookings and apply the above fees where applicable.

3) Payment & Insurance Policy

• Payment due at time of service: We accept debit, credit, and cash.

• Direct Billing: We offer direct billing to many extended health plans. Coverage varies by insurer and by plan.

• Client responsibility:

  • Insurance eligibility and reimbursement are determined solely by your insurer.

  • If your plan does not cover the full fee (e.g., co-pay, deductible, maximum reached, plan exclusions), you are responsible for the difference on the day of service.

  • A doctor’s note/prescription may be required by some insurers; please confirm with your plan.

  • Bring valid photo ID and your insurance card for first-time direct billing and whenever details change.

• Receipts: We provide detailed RMT receipts with the therapist’s registration number for personal claims or records.

• No misrepresentation: We do not alter dates, treatment types, fees, therapist names/numbers, or issue duplicate/false receipts. We do not submit claims for services not rendered or code non-covered services as covered services.

• Secondary plans: If you have multiple plans, we can attempt coordination where supported by insurers; otherwise, you may submit remaining balances manually.

4) Professional Conduct & Safety

• We maintain a zero-tolerance policy for harassment, discrimination, threats, intoxication, or sexual requests. Sessions will be terminated and full fees applied; future bookings may be refused.

• For minors, a parent/guardian must provide consent (and may be present where appropriate).

• Your therapist may decline or modify treatment if clinical judgment indicates that massage is contraindicated or not in your best interest.

5) Pricing & Services (Summary)

• 30 min: $65 | 60 min: $100 | 90 min: $149

• Services include therapeutic, deep tissue, prenatal, relaxation, cupping, and Hijama. Some services may not be eligible for certain plans. Please confirm with your insurer.

6) Privacy

• We protect your personal health information in accordance with applicable privacy laws. Your information is used only for care, payment, and operations unless you authorize otherwise or disclosure is required by law.

7) Agreement

By booking and receiving services at Massage Mojo, you acknowledge and agree to these policies, including fees for late cancellations/no-shows and responsibility for any insurance shortfalls.

Questions? We’re happy to help—contact our front desk or ask your therapist at any time.